Zásady vrácení peněz

Withdrawal Policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Lumi Fave GmbH, Konsul-Smidt-Straße 12, 28217 Bremen, Germany, e-mail: service@cardmuseum.shop), phone: +49 (0)175 8956368) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form, but it is not obligatory.

You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website https://cardmuseum.shop/pages/withdraw. If you use this option, we will communicate an acknowledgement of receipt without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except additional costs for non-standard delivery), without undue delay and not later than 14 days.

We will carry out the reimbursement using the same means of payment unless otherwise agreed.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of return.

You shall send back the goods without undue delay and in any event not later than 14 days. The deadline is met if you send back the goods before the period has expired.

You will bear the direct cost of returning the goods.

You are only liable for diminished value resulting from unnecessary handling of the goods.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

— To: Lumi Fave GmbH, Konsul-Smidt-Straße 12, 28217 Bremen, Germany, e-mail: service@cardmuseum.shop
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of goods (*) / provision of service (*)
— Ordered on (*) / received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if on paper)
— Date
(*) Delete as appropriate.